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Requests for information

Before submitting your request, we suggest that you consult our virtual assistant. This service immediately answers most questions on banking products and services.

If you prefer to fill in the form below, your request will be examined individually by the Banco de Portugal.

The Banco de Portugal’s response is exclusively intended to guide and assist bank customers in clarifying their doubts.

The information provided by the Banco de Portugal does not have any binding force in the resolution of any administrative or judicial proceedings, does not constitute a professional or legal opinion, nor does it involve any advice, recommendation, invitation or suggestion to subscribe any kind of banking service.

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PERSONAL DATA PROCESSING POLICY*

Entity responsible, legal basis and purpose for the processing of personal data

Collected personal data are processed by the Banco de Portugal, a public-law legal person with taxpayer number 500 792 771, having its head office at Rua do Comércio, No 148, 1100-150 Lisbon (hereinafter referred to as “Bank”), in compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (hereinafter referred to as “Regulation”), and other applicable data protection legislation, in the performance of tasks carried out in the public interest as entrusted to the Banco de Portugal in accordance with Article 6(e) of the GDPR and for the purpose of ensuring proper consideration and management of information requests submitted by bank customers, in line with the Banco de Portugal’s statutory banking conduct supervisory tasks. 

The provision of personal data is mandatory. Failure to provide such data means that the relevant operation will not be carried out.

Storage of personal data

Personal data collected by the Banco de Portugal are stored for the time strictly necessary to fulfil the aforementioned purpose.

Recipients of personal data

Personal data collected by the Banco de Portugal may be communicated to the following recipients:

  • credit institutions, financial companies, payment institutions, electronic money institutions, credit intermediaries and other entities subject to the supervision of the Banco de Portugal.
  • the Portuguese Securities Market Commission and the Insurance and Pension Funds Supervisory Authority.
  • other public entities and authorities, namely the Economic and Food Safety Authority, the National Communications Authority, the Data Protection Authority, the courts, the Public Prosecution Service, and the Tax and Customs Authority.
  • the European Central Bank, the European Banking Authority and supervisory authorities from other European Union Member States.

Rights of the data subjects

Under the terms provided for in the Regulation and other applicable data protection legislation, you have the right:

  • to ask the Bank for access to your personal data, the rectification and erasure of such data.
  • to restrict and object to data processing.

There may be justified and proportional limitations to the exercising of the rights to restrict, object and erase, weighed against the Bank’s pursuit of the public interest in a given case.

Contact details for the exercise of rights

To exercise their rights, personal data subjects may fill in the form https://www.bportugal.pt/sites/default/files/documents/2025-03/formulario_de_exercicio_de_direitos_do_titular_dados.docx and submit it via the following means:

  • at the Banco de Portugal’s information desks.
  • by email: [email protected].
  • by post to: Gabinete de Proteção de Dados do Banco de Portugal – Rua do Comércio, 148, 1100-150 Lisboa.

Complaints to the Data Protection Officer

If the data subjects consider that their rights have not been properly met, and wish to submit a complaint, they may fill in the form https://www.bportugal.pt/sites/default/files/anexos/documentos-relacionados/formulario_de_reclamacao_do_titular_dos_dados_pessoais.docx and contact the Data Protection Officer via the following means:

  • by email: [email protected].
  • by post to: Gabinete de Proteção de Dados do Banco de Portugal. Rua do Comércio, 148. 1100-150 Lisboa.

Complaints to the Comissão Nacional de Proteção de Dados

Data subjects can also raise a complaint with the Portuguese Data Protection Authority (Comissão Nacional de Proteção de Dados – CNPD).